Accurate traveler profiles sit at the epicenter of service and control. They are essential to precise intelligence and analytics, and to traveler tracking, notification and service. Inaccurate or missing account numbers, addresses and IDs significantly decreases the efficiency of the booking process. And lack of mobile phone numbers reduces our collective ability to assist travelers in times of need.
Through a data feed from your enterprise resource planning system, we ensure accurate and timely updates of traveler profile information. And when mobile phone numbers are missing from the profile, or where there is resistance or sensitivity to sharing this information, we work with you to develop a communications plan with point-of-sale messaging to capture that critical link to the traveler.
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