As a smart traveller, travel booker or travel manager, you do your best to keep your travel costs down. Often, part of your “savings plan” includes flying on cheaper tickets – but getting that lower price generally means sacrificing flexibility. If you need to cancel a trip at the last minute, you’ll be out of pocket for the cost of your ticket, with no hope of reimbursement. Does that seem fair? No! And that’s why BCD Travel is proud to introduce BCD Travel Flexible.
| BCD Travel Flexible is … |
- Cancellation insurance |
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- Travel assistance |
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- Access to the Europ Assistance Service Line |
… all included in 1 service package!
Download the practical leaflet that you can fold and take with you on your trip!
You’ll find all the details of this smart service for smart travellers below. BCD Travel makes unflexible tickets, flexible!
And, because life is full of surprises, BCD Travel Flexible is included with every air ticket booked on BCD Travel Direct.
1. Cancellation Insurance
Covered cancellation reasons:
- medical reasons (i.e., sickness, accident, urgent organ transplantation)
- professional reasons (i.e., cancellation of granted holidays by employer)
- administrative reasons (i.e. convocation for humanitarian or military mission)
- family reasons (i.e. sickness, accident of partner living at same address)
- car accident or car breakdown when driving to the airport
- …
Please have a look at the cancellation conditions for further information.
Procedure for cancellation of trip:
- ALWAYS call your BCD Travel travel agent first to cancel your trip
- Download the Declaration and Medical Forms here:
Declaration Form
Medical Form
- Send your filled-out forms to Europ Assistance not later then 5 days after your cancellation at BCD Travel
2. Travel Assistance
Your coverage includes:
- Reimbursement of uncovered medical expenses up to 250.000EUR (Business) or 750.000 EUR (Business Plus)
- Advance payment of hospital expenses
- Coverage of luggage transportation expenses
- Access to the Europ Assistance Service Line for trip, travel-related and general information
- And much more!
What do you have to do?
- Simply make a note of your reservation number (which starts with PNR-XXXXXX)
- Keep it with your travel documents. It will be your reference number if you have to contact Europ Assistance.
- And in the event of problems? Contact Europ Assistance as quickly as possible! Either by telephone on 32.2.533.75.75, or by fax on 32.2.533.77.75
More information on your Europ Assistance coverage:
Does the trip that you have booked involve a continental trip? Then you need a Business policy:
Does the trip that you have booked involve an intercontinental trip? Then you need a Business Plus policy:
3. Europ Assistance Service Line
The Service Line offers a variety of travel-related information:
- Restaurant recommendations
- Addresses of good doctors
- Recommendations for health precautions when traveling
- General business information – where to find meeting rooms, interpreter services, etc.
- And more!
The Service Line is open from Monday till Saturday between 9a.m. and 8 p.m. (CET)
The Service Line can only be contacted by phone: 02/541 96 96
Information is available in Dutch, French and English.
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